【退換貨須知】
l 根據消費者保護法之規定，您享有商品七天猶豫期的權益(由您收到貨的次日起起算, 含國定例假日)，猶豫期非試用期，商品本身需要全新未開封，且包裝完整的狀態，才能辦理退換貨。若商品已開封，恕無法辦理退換貨手續。超過七天亦不接受退換貨(包含貨品如有短少，亦無法為您補寄)，拆封後恕不接受退貨。
l 不接受部分退貨，欲退貨訂單中任一商品本身一經開封，恕無法辦理退貨，退貨商品必須保持完整性，將所有商品、贈品、附件、包裝、隨附文件或資料、實體發票、出貨單一併退回，以確保您的退貨的權益。若退貨商品與訂單有所出入，未將此筆訂單的所有商品(含贈品)等妥善包裝並完整寄回，需請您自費郵資補件。
l 若原訂單達免運優惠，退貨後訂單金額未達免運門檻，需扣除原運費(宅配$160) 。
l 當您填妥以下退換貨步驟說明1.之 "●" 項目，即代表同意我們的退換貨原則，並接受我們代為處理發票作廢及相關的後續處理事宜。
【退換貨步驟說明】
- 在官網任一畫面點選聯絡我們，告知您的需求，並複製以下"●"項目，貼上並填妥相關資料後發送。
- 完整包裝退換貨商品：
退貨 – 請將商品(包含所有贈品)、出貨單及紙本發票(如您有索取)等所有資料一併包裝。
換貨 – 請將商品及出貨單完整包裝。(不須附回發票)。
-
本公司將與您聯繫確認退換貨包裹之收取方式，或請您寄送至：高雄市鹽埕區大智路35巷1-1號 蘊潮藝術 收。
- 待本公司確認貨品已取回，並檢視無誤後，會立即為您辦理後續的退款或換貨。
【退款說明】
l 一旦完成所有的退貨手續，我們也確實收到您退回的所有商品，且商品是完整無損的狀態，若您使用信用卡付款，我們將會進行線上刷退；退款實際入帳日期，依各發卡銀行入帳日不同有所差異，請您洽詢發卡銀行確認實際入帳日。
l 若您使用其他方式付款，必須請您提供正確的匯款帳號，我們將於15天內將款項退到您的帳戶。若您提供之匯款帳號填寫有誤，將無法辦理退款。
【海外訂購須知】
l 由於寄送海外手續較繁複，訂單金額需滿新台幣$3,000元方可出貨，除商品本身有瑕疵外，海外購物一律不受理退換貨服務，下單前請謹慎確認。
| NO REFUNDS WILL BE GIVEN ON ANY PURCHASES.
| Cancellation is not allowed once the order and payment have been confirmed/verified by us.
| All products must be checked after the received of the Product. Any damage claimed after 1 week of the received of the product will not be accepted.
| Valid damaged claim will be arranged by replacement or refund subject to the product availability.
| Mozuku gallery reserves the right to arrange replacement or refund. For replacement, customer will be responsible for paying his own shipping costs for returning the items.
| Some of the products are hand-made and the product details may vary depending on specific models.
| Due to continuous product improvement, we reserve the right to change product specifications or designs from time to time without notice.
| Pre-order items take 3-6 months for production. For some of the special items, please refer to our announcement on our website for the latest update.
| All packaging serves to protect the product from damage. It is not belonged to the part of the Product, we are not responsible for any damaged on the packaging.
| Fine scratches may remain on the surface. Please note that this is part of the product characteristics and is not subject to any replacement.
| Delivery Charges is not included in our prices. Any customs fees or import tax incurred during shipping, customer are responsible to those payment.
| We will not be responsible for delays caused by customs or postal or courier services.
| Mozuku gallery is not responsible for any lost or stolen packages confirmed to be delivered to the address entered for an order.
